Policies

All flower arrangements are made to order

 

Seasonal Availablility

Flowers and design that you ordered may vary based on seasonal availability.

Substitutions may apply if flowers are not available or quality is not suitable. Similar flowers and colors will be substituted.


Refund Policy

Esmae Event Floral Design strives to bring you only the freshest flowers and do our best to deliver on time and scheduled date.

Of course, in some situations, things might not go as planned. If for whatever reason your order was not delivered, we ask that you notify us as soon as possible. Most likely the recipient was not at home/office, and no one was there to accept the delivery. We have a 24-48-hour window for you to notify us and we will attempt another redelivery.


Cancelations

Should any customer that places an order with Esmae Event Floral Design, and for whatever reason need to cancel the order, the cancellation must be made before the delivery of the order. No refund will be issued if the cancellation is received after the order has been delivered.